Privacy Policy

Welcome to Family Holidays Dubai. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services to book tours online and buy attraction tickets in Dubai.

1. Information We Collect

1.1 Personal Information

When you book tours online or buy attraction tickets through our platform, we may collect the following personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Payment Information: Credit card details, billing address, and transaction history
• Booking Details: Tour preferences, attraction tickets purchased, travel dates, and number of guests
• Account Information: Username, password, and profile preferences if you create an account
• Identification Documents: Passport or ID information when required for specific tours or attractions

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and search queries
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms if you choose to connect your account
• Payment processors and financial institutions
• Tour operators and attraction partners
• Marketing and analytics service providers

2. How We Use Your Information

Family Holidays Dubai uses the collected information for various purposes to provide and improve our services:

2.1 Service Delivery

• Process and confirm your bookings for tours and attraction tickets
• Communicate with you about your reservations and provide customer support
• Send booking confirmations, tickets, and important updates
• Facilitate payment processing and prevent fraudulent transactions
• Coordinate with tour operators and attraction venues on your behalf

2.2 Marketing and Promotions

• Send promotional offers, including our special 50% off booking within one hour for new visitors
• Provide personalized recommendations for tours and attractions in Dubai
• Send newsletters and updates about new services and special deals
• Conduct surveys and gather feedback to improve our offerings

2.3 Website Improvement

• Analyze user behavior to enhance website functionality and user experience
• Troubleshoot technical issues and optimize website performance
• Develop new features and services based on user preferences
• Conduct research and analytics to understand market trends

2.4 Legal and Security

• Comply with legal obligations and regulatory requirements
• Protect against fraud, unauthorized transactions, and security threats
• Enforce our terms and conditions and other policies
• Respond to legal requests and prevent illegal activities

3. How We Share Your Information

We may share your personal information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Tour Operators and Attractions: To fulfill your bookings and provide the services you purchased
• Payment Processors: To process transactions securely
• Technology Providers: For website hosting, data storage, and IT services
• Marketing Partners: To deliver targeted advertising and promotional campaigns
• Customer Service Platforms: To provide support and respond to inquiries

3.2 Business Transfers

If Family Holidays Dubai is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

3.3 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or other legal processes
• Requests from government authorities or law enforcement
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

4.1 Technical Safeguards

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment gateways
• Firewalls and Access Controls: We maintain strict access controls and network security measures
• Regular Security Audits: Our systems undergo regular security assessments and vulnerability testing

4.2 Organizational Safeguards

• Employee training on data protection and privacy practices
• Limited access to personal information on a need-to-know basis
• Confidentiality agreements with employees and service providers
• Incident response procedures for data breaches

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your data in a structured, commonly used format
• Transfer your data to another service provider

5.2 Correction and Deletion

• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Update your account information and preferences

5.3 Marketing Preferences

• Opt-out of receiving marketing communications at any time
• Unsubscribe from newsletters using the link in our emails
• Manage cookie preferences through your browser settings

5.4 Objection and Restriction

• Object to processing of your personal information for certain purposes
• Request restriction of processing in specific circumstances
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided at the end of this policy.

6. Cookies and Tracking Technologies

Family Holidays Dubai uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage:

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and security
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Track your browsing to deliver relevant advertisements

6.2 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect website functionality and your ability to book tours online or buy attraction tickets.

7. Third-Party Links and Services

Our website may contain links to third-party websites, including social media platforms and partner sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Family Holidays Dubai is committed to protecting children's privacy. Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the United Arab Emirates. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• Duration of your relationship with Family Holidays Dubai
• Legal and regulatory requirements
• Dispute resolution and enforcement of agreements
• Business operational needs

When we no longer need your information, we will securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Special Promotions and Offers

As part of our commitment to making Dubai attractions affordable and accessible, we offer special promotions such as our 50% off booking within one hour for all new visitors. When you participate in these promotions:

• We may collect additional information to verify eligibility
• Promotional terms and conditions apply in addition to this Privacy Policy
• We may use your information to send future promotional offers (you can opt-out anytime)
• Promotional data is handled with the same security standards as all other personal information

13. Your California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

Note: Family Holidays Dubai does not sell personal information to third parties.

14. European Union Users

If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR):

• Legal basis for processing your data (consent, contract, legitimate interest, or legal obligation)
• Right to lodge a complaint with a supervisory authority
• Right to withdraw consent at any time
• Detailed information about data transfers outside the EU